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We dispatch thousands of orders every week and hopefully there aren't many times you will need to return goods to us. Unfortunately of course sometimes things do go wrong, and if they do we like to make sure you can return your order as easily as possible.

We have a dedicated returns department and a process in place which is fully detailed below. Our Customer Service team is also on hand to answer any further questions you might have. You might also be interested in reading the 'Returns' section of our Terms and Conditions

How do I arrange a return?

For all items you wish to return please contact us first to request a Return Merchandise Authorisation (RMA) form by telephone on +44 (0)871 245 5645 or email [email protected] and follow the instructions to authorise the return of goods.

For faulty goods still within their manufacturer warranty you may want to consider contacting the manufacturer of the product directly before contacting The Fone Stuff.

Returning faulty or damaged goods

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, otherwise your return will be processed under the terms of the Manufacturer’s Warranty.

If you wish to return a faulty product to The Fone Stuff, please first contact us to request an RMA form by telephone on +44 (0)871 245 5645 or email [email protected] , then follow the instructions to authorise the return of your goods.

Please send your returns in by post only when you have received an RMA confirmation from our customer service team - we strongly advise you to use a secure signed-for delivery service.

Most manufacturers will deal directly with customers who have goods under warranty, and as the experts on these items contacting them directly can be an efficient way to solve your issue.