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Delivery Methods

Orders for in stock items placed on weekdays before 4pm UK time will be dispatched same day.

UK - Royal Mail First Class Delivery: £1.00

One of the most popular postal services, First Class mail aims to deliver your order the next working day, including Saturday.

UK - Royal Mail Special Delivery: £9.00

Take advantage of Special Delivery™ Next Day delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK. (Except Scottish Highlands)

Notes

For full details on all delivery methods, including expected delivery times, please see our Delivery Information.

If you buy multiple items, you only pay once for delivery. If part of an order is dispatched later, e.g. an out-of-stock item comes back in stock; there will be no extra charge for this later delivery.

All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail First Class Delivery (UK). However, where the value of your total order exceeds £75 or includes an high value item - such as a SIM-Free mobile phone - then your delivery option will be automatically upgraded within the shopping basket to a 'Guaranteed Next Day ’ or Tracked service as detailed above.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $100 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) - Refusal to pay charges - Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to The Fone Stuff, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.