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Returns Info

Not worked out the way you'd hoped?

Check out our returns policy here

At The Fone Stuff Ltd we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Unwanted Goods – within 14 days

You can return unwanted goods within 14 calendar days of delivery and we will refund you the price paid for the goods plus the original delivery cost you paid – you are responsible for return postage cost.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement Batteries, Memory, Media Cards or similar products. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, otherwise your return will be processed under the terms of the Manufacturers’ Warranty.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you (In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by The Fone Stuff Ltd for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to The Fone Stuff, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.
 

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by The Fone Stuff Ltd for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to The Fone Stuff, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Warranty

Find out about Warranties here

We dispatch thousands of orders every week and hopefully there aren't many times you will need to return goods to us. Unfortunately of course sometimes things do go wrong, and if they do we like to make sure you can return your order as easily as possible.

We have a dedicated returns department and a process in place which is fully detailed below. Our Customer Service team is also on hand to answer any further questions you might have. You might also be interested in reading the 'Returns' section of our Terms and Conditions

How do I arrange a return?

For all items you wish to return please contact us first to request a Return Merchandise Authorisation (RMA) form by telephone on +44 (0)871 245 5645 or email support@thefonestuff.com and follow the instructions to authorise the return of goods.

For faulty goods still within their manufacturer warranty you may want to consider contacting the manufacturer of the product directly before contacting The Fone Stuff.

Returning faulty or damaged goods

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, otherwise your return will be processed under the terms of the Manufacturer’s Warranty.

If you wish to return a faulty product to The Fone Stuff, please first contact us to request an RMA form by telephone on +44 (0)871 245 5645 or email support@thefonestuff.com , then follow the instructions to authorise the return of your goods.

Please send your returns in by post only when you have received an RMA confirmation from our customer service team - we strongly advise you to use a secure signed-for delivery service.

Most manufacturers will deal directly with customers who have goods under warranty, and as the experts on these items contacting them directly can be an efficient way to solve your issue.

Phone Us

Rather talk to a person? Need help on an Enquiry or Sales, We are open 9am - 5pm, Monday to Friday, except bank and public holidays

Call us on:
+44 (0) 8712 455 645 

General FAQs

How soon after checking out do I need to pay for my goods before you dispatch?

You would need to check out straight away before your goods are dispatched to you.

What is the latest time I can order to qualify for next-day shipping?

In order for you to receive your item next day, all orders must be placed before 4pm.

How do I know that this item will fit my phone?

All items are tested by our Manufacturers to ensure that the item fits and works.

Is VAT included?

VAT is included in all our pricing.

Where do you deliver to?

We can currently deliver to the UK and Northern Ireland. This includes the Isle of Man and the Scottish Islands.

Where is my order?

If you are waiting for an order to arrive, the first thing you should do is check your email, or the My Account section of the site.

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